We reported a while back that some Fitbit users were reporting that their devices were causing them discomfort – from mild chafing to full on allergic reactions.
It seems that the company has finally heard the growing complaints, as the Wall Street Journal has confirmed that Fitbit is now conducting an ‘extensive investigation’ into this.
In a statement, Fitbit Chief Executive James Park said the company has been conducting “an extensive investigation,” and believes the skin problems are “allergic contact dermatitis, which can resemble a sunburn or a rash.”
In a blog post last month, Park said Fitbit believed the rashes were most likely allergic reactions to nickel, a component of the steel in the Force. “Our investigation is looking beyond nickel to other potential causes as well,” a Fitbit spokeswoman said.
In January, Mr. Park wrote that tests by an independent lab had ruled out a mechanical or electrical defect. Fitbit has begun offering refunds or exchanges to unhappy Force customers.
Fitbit released the Force in October, and complaints started before the end of 2013. The company says the device can “track steps taken, distance traveled, calories burned, stairs climbed and active minutes throughout the day.” At night, it tracks users’ sleep patterns. Data can be seen on the wristband’s display or on a smartphone or computer.
We’ll keep an ear to the ground regarding any further developments, but in the meantime, if you’re suffering from any issues, you can contact the company via their website.